FAQ

First Aid Only is committed to protecting your privacy and only uses your personal information to process your order and provide a more personalized shopping experience. We strictly limit access to your information.

Call Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Contact Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST. They'll put you in contact with the appropriate FAO Sales Team associate.

Contact Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST. They'll put you in contact with the appropriate FAO Sales Team associate.

Yes, you can purchase any of the other Acme United's brands as one of our distributors.

The shelf life of a given product depends on when it was manufactured and how long it has been in our inventory. Shelf life and expiration dates generally only apply to items with drugs or other chemicals in them. Shelf life can vary from one to three years. If you need specific information on where to find an expiration date on your product please contact customer service at orders@firstaidonly.com. Please include the part number and date of purchase.

Many of First Aid Only's first aid kits meet or exceed ANSI and OSHA requirements. Please see the website for all of our first aid kits that meet ANSI and OSHA requirements.

You can visit our ANSI and OSHA information page in the resources tab of our website here

Please visit this page: SDS Sheets.

Alternatively, you may email orders@firstaidonly.com or call our customer service team at customer service team at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Our print catalog can be found online as a PDF. Please visit our resources area.

First Aid Only does not ship directly outside of North America. Please contact Customer Support for options.

Orders received by 12:00 EST for items currently in stock will likely ship that day. If you have special shipping instructions, please call our customer service team at (800) 886.6659.

We can ship overnight if an account number is provided for an overnight shipping company and the product being ordered is currently in stock.

Yes, we can drop ship your order at no additional charge.

Shipping charges are based on weight and size of your shipment. All orders over $1,000 are shipped free of charge to our customers.

Most items can be purchased individually. Some items including eyewash stations and eyewash refill bottles need to be purchased in case quantity. Custom/logo items also require a minimum. Items that have quantity requirements will be noted on the website or price list, please call Customer Response if you have questions, toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Yes, our return policy is as follows:

• Authorization must be requested within 60 days of receipt of merchandise
• All returns will be subject to a 15% restocking fee.
• All returns will be shipped prepaid at customer's expense. Freight collect shipments will not be accepted.
• Merchandise must be in original inner cartons. Less than inner carton quantities will not be accepted. Credit will not be issued for ticketed or altered merchandise.
• The following will not be accepted under any circumstances and credit will not be issued: custom made merchandise; packaging or displays; discounted products or products with expiration dates.
• Returns must be clearly marked with the return authorization number and include a detailed packing slip.

You will receive an email confirmation once we have received and processed your order.

If you have any questions or need additional information on back ordered items, please call Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

All of First Aid Only's products are safe to use and all medicines included with our kits are sold over the counter.

Our emergency drinking water has a 5 year shelf life from the date of manufacture.

Item 90923 are blue nitrile finger cots.

Item 21-027 are white finger cots.

First Aid Only items are latex free, and unless individually specified, are not guaranteed to be hypoallergenic.

First Aid Only items can bought directly on our FirstAidOnly website www.firstaidonly.com. For a list of distributors who also sell our products, please see the our Where to Buy www.firstaidonly.com/where-to-buy

The mounting hooks on the first aid kit mount station are adjustable from 4" to 6" in width. The individual hooks are 1" in depth.

Eyewash bottles are intended for emergency use only. It is strongly advised to not use emergency eyewash on a daily basis. Once an eyewash bottle is opened, it cannot be resealed and would not be considered sterile for subsequent uses.

The following eyewash bottles list this warning directly on the bottle: K708, 7-006, 24-050, 24-101, 24-201

The 99% isopropyl alcohol, items M314 and 12-660, meet the USP Grade A standard of purity.

Please see the attachment for the test specifications of this product.

The contact lens case is technically reusable, but it is highly suggested for single use only to prevent contamination.

The Cherry Flavor Cough & Throat Lozenges are not sugar and alcohol free.

The drug facts below show that the lozenges contain both sucrose and menthol.

Yes, there is a letter of guarantee available for our blue metal detectable bandages. Letter can be downloaded from here.

The lot number identifies when a product was manufactured. It will be in small type, all capital letters, and say "LOT #". On many products, it’s on the back panel. On kit boxes, it’s either on the top or bottom of the box, generally affixed to a label.

Lot numbers have 2 parts: a letter, followed by a series of numbers. The letter corresponds to the month the product was manufactured: (A = January, B = February, C = March, D = April, E = May, F = June, G = July, H = August, I = September, J = October, K = November, L = December).

For the numbers, the first number third digit of the year the product was made. The next 2 numbers represent the day of the month the product was made. The next number represents the last digit of the year the product was made. The next two digits represent month the earliest expiring component expires. And the last two numbers represents the year the earliest expiring component expires. Example: LOT # B-01580609 means that the product was manufactured on February 15, 2008 and the earliest expiration date for any item in the kit is June, 2009.

According to eyewash SDS, excessive exposure to extreme heat or cold should be avoided.

If eyewash freezes and there is no evidence of leakage then the product should be OK. Freezing will not harm the eyewash.

The only issue is sterility: Water expands when it freezes so if the seal is broken, the bottle or cap is cracked or there is any other evidence that leakage occurred then throw it out.

They’re made of aluminized non-stretch polyester, which is a lightweight reflective material that maintains up to 90% of your radiant body heat to help preserve crucial warmth. The blanket is large enough to cover most people from head to toe (84" x 52"), small enough to fit in a pocket, and is water-resistant.

Not necessarily; however, an N95 mask offers more comprehensive protection – whether the situation requires it or not.

An N95 mask filters out at least 95% of all airborne particulates that are .03 microns or larger. Meaning, it protects against harmful dust, fog, smoke, mist, gases, vapors, sprays, and pathogens such as flu viruses.

A face mask (also called a surgical or procedural mask) protects the wearer from airborne bacteria and larger particulate matter such as dust and smoke. It also protects others from “catching” the wearer’s oral and nasal bacteria. However face masks do not protect the wearer from airborne pathogens or harmful mist, gases, vapors or sprays.

All First Aid Only items are guaranteed to have a shelf life of at least 12 months from purchase date.

The 13-006 burn cream has a typical shelf life of approximately 18 months.

All First Aid Only products are latex free.

No currently produced cold packs from First Aid Only are considered to be ORM-D and unsafe for aviation travel.

Older models of cold packs contained a formula that was considered hazardous in large quantities, and therefore marked with the ORM-D label.

To verify if your older cold pack was apart of this old makeup, please refer to the ingredients list on the cold pack. If the ingredients listed are "water" and "urea" than it is a "non hazardous item" and not ORM-D. If the ingredients vary from these two components, than the cold pack is considered ORM-D.

No currently produced items from First Aid Only are considered to be hazardous.

Older models of cold packs contained a formula that was considered hazardous in large quantities.

To verify if your older cold pack was apart of this old makeup, please refer to the ingredients list on the cold pack. If the ingredients listed are "water" and "urea" than it is a non hazardous item. If the ingredients vary from these two components, than the cold pack is considered hazardous in large quantities.

We currently offer refill kits that are compliant up to Class A standards. Please see the table below for our Retro Refill Packs. These packs are matched to the first four digits of the older model number.

The medium cabinet could cover approximately 25 people, the large cabinet could cover about 50.

Yes, all First Aid Only cabinets can be wall mounted. Please follow the below procedure for instructions on how to mount your first aid cabinet.

1. See the back of the cabinet for two holes.
2. Measure the distance between the two holes and mark the desired location for the cabinet accordingly.
3. Use screws (not included) to line up the cabinet to the marked location.
4. Hang the cabinet safely on the hanging hardware installed.

The CPR microshield in the CPR first aid kit is a one way valve.

For more information on the CPR first aid kit, please visit the Firstaidonly website (http://www.firstaidonly.com/cpr-first-aid-kitincludes-5-piece-cpr-micro-shield-gloves-and-antiseptic-wipes-kit.html).

Our BugX Free insect repellent products are safe on flame-resistant clothing.

For a list of these products, please visit the FirstAidOnly.com

All ammonia inhalants can be disposed of as regular waste material, as they are not considered to be hazardous material.

Yes, The following bus kits are designed to meet or exceed all individual state standards.

991 - 50 Person National Standard Bus First Aid Kit.

991P - 50 Person National Standard Bus First Aid Kit.

The jumper cables included in the vehicle emergency roadside kit are 10 gauge.

For more information on the kit’s contents, please visit Firstaidonly.com

Yes, we're happy to work with you on developing a unique solution or branded product to meet both your short and long term needs. To start the conversation, please call Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

For custom kits, we require a general order minimum quantity of 48 units for first aid kits and 5 units for first aid stations. There is a $75 one time set-up fee for any logo customization.

First Aid Only will customize your first aid kit purchases with your corporate logo in 1 or 2 colors.

Adding a customized logo to your first aid kit will add an additional 2 weeks for your order to ship.

It all starts with a hi-res image of your logo, preferably in an .eps format. A logo in .jpg format can also be submitted if no .eps file is available. Logos should be submitted to our customer service team via email. Once we have the hi-res image we will create a silk screen based on the original image. This process will take approximately 2-3 days. If we already have your image on file we can proceed directly to screen printing your order. It will take approximately 2 weeks to customize your order.

First Aid Only can customize your first aid kits to your specifications. You can email our customer service team at orders@firstaidonly.com with your requirements and in most cases we can send you a quote in 24-48 hours. The minimum order quantity is 48 and for custom items it will take about 3 weeks once we receive an order until the order is shipped.